These Terms & Conditions (“Terms”) govern your access to and use of the website operated by Mor Pankh Luxe (“Mor Pankh Luxe”, “we”, “us” or “our”) and any purchase you make through it. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the website.
1. Eligibility
You must be at least 18 years of age and capable of entering into a legally binding contract under the Indian Contract Act, 1872 to use our website and make purchases. By placing an order, you confirm that the information you provide is accurate and complete.
2. User Responsibilities
- Provide accurate, current and complete information during registration and checkout.
- Maintain the confidentiality of your account credentials and all activity under your account.
- Use the website only for lawful purposes and not to infringe the rights of others.
- Not attempt to disrupt, damage, reverse-engineer or gain unauthorised access to the website or its systems.
- Not use the website to transmit spam, malware or fraudulent content.
3. Products & Orders
We sell premium imitation and fashion jewellery. All products are subject to availability. We make every effort to display product colours, details and descriptions as accurately as possible; however, slight variations may occur due to photography, lighting and screen settings, and handcrafted pieces may have minor natural variations.
Your order constitutes an offer to purchase. All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors or stock unavailability. A contract of sale is formed only when we confirm dispatch of your order.
4. Pricing
- All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
- Shipping charges, if any, are shown separately at checkout before you confirm your order.
- We reserve the right to change prices, offers and promotions at any time without prior notice.
- In the event of an obvious pricing error, we may cancel the order and refund any amount paid.
5. Payments
Payments are processed securely through PCI-DSS compliant third-party payment gateways. We accept UPI, credit and debit cards, net banking and wallets as offered at checkout. By making a payment, you confirm that you are authorised to use the selected payment method. We do not store your full card or banking details. For more information, see our Secure Payments page.
6. Shipping & Delivery
We aim to process and dispatch orders promptly. Delivery timelines are estimates and may vary due to location, courier performance and circumstances beyond our control. Full details are available in our Shipping & Delivery Policy.
7. Returns & Exchanges
Eligible items may be returned or exchanged in accordance with our Return & Exchange Policy. Please review the eligibility criteria and process before initiating a request.
8. Cancellations & Refunds
Orders may be cancelled before dispatch, and eligible refunds are processed as described in our Refund & Cancellation Policy.
9. Intellectual Property
All content on this website — including the Mor Pankh Luxe name, logo, product designs, images, text, graphics and layout — is the property of Mor Pankh Luxe or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any part of the website without our prior written consent.
10. Limitation of Liability
To the maximum extent permitted by law, Mor Pankh Luxe shall not be liable for any indirect, incidental, special or consequential damages arising out of or in connection with your use of the website or products. Our total liability for any claim relating to an order shall not exceed the amount paid by you for that order. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
11. Disclaimer
The website and products are provided on an “as is” and “as available” basis. While we strive for accuracy and reliability, we do not warrant that the website will be uninterrupted, error-free or free of harmful components.
12. Indemnification
You agree to indemnify and hold harmless Mor Pankh Luxe, its owner and representatives from any claims, damages or expenses arising out of your breach of these Terms or misuse of the website.
13. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the competent courts of Ahmedabad, Gujarat, India.
14. Changes to These Terms
We may revise these Terms at any time by updating this page. Your continued use of the website after any changes constitutes acceptance of the revised Terms.
15. Contact Us
For any questions about these Terms, please contact:
- Mor Pankh Luxe (Mor Pankh Luxe)
- Email: morpankhluxe@gmail.com
- Phone: +91 70438 53881
- Address: Ahmedabad, Gujarat, India