We want you to be delighted with every Mor Pankh Luxe purchase. If you’re not completely satisfied, we offer a simple return and exchange process, subject to the conditions below. For refund timelines and cancellations, please also see our Refund & Cancellation Policy.
1. Return Window
You may request a return or exchange within 7 days of receiving your order. Requests made after this window may not be eligible.
2. Return Eligibility
To be eligible for a return or exchange, the item must be:
- Unused, unworn and in its original condition.
- Returned with all original tags, labels, authenticity cards and packaging intact.
- Free from damage, scratches, alterations or signs of wear.
- Accompanied by proof of purchase (order number or invoice).
For hygiene reasons, pierced earrings and nose pins cannot be returned unless they arrive damaged or defective. Customised, made-to-order and final-sale items are not eligible for return or exchange.
3. How to Initiate a Return or Exchange
- Email morpankhluxe@gmail.com within 7 days of delivery with your order number, the item(s) and the reason.
- Our team will review your request and share return instructions or arrange a pickup where available.
- Pack the item securely in its original packaging to prevent damage in transit.
- Once we receive and quality-check the item, we process your exchange or refund.
4. Exchange Process
Exchanges are subject to stock availability. Once we receive and approve your returned item, your chosen replacement is dispatched. If the new item costs more than the original, the difference is payable; if it costs less, the difference is refunded to your original payment method. If your preferred replacement is unavailable, we will offer an alternative or a full refund.
5. Damaged or Defective Products
We inspect and pack every order carefully, but if your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photographs of the item and packaging. We will arrange a free replacement or a full refund, including any return shipping cost.
6. Wrong Product Received
If you received an item different from what you ordered, notify us within 48 hours of delivery. We will arrange a pickup of the incorrect item and dispatch the correct product, or issue a full refund — at no additional cost to you.
7. Return Shipping
- For damaged, defective or wrong items, return shipping is free and arranged/reimbursed by us.
- For change-of-mind returns and exchanges, return shipping may be borne by the customer unless otherwise stated.
8. Conditions & Rejections
We reserve the right to reject a return or exchange if the item does not meet the eligibility conditions above (for example, if it shows signs of use, is missing tags/packaging, or is returned after the return window). In such cases, the item may be shipped back to you.
9. Contact Us
Have a question about returns or exchanges? Email morpankhluxe@gmail.com or call +91 70438 53881 (Mon – Sat, 9 AM – 6 PM IST) and we’ll be glad to help.