We take great care in packaging and delivering your order so it reaches you safely and beautifully. This policy explains our processing times, delivery timelines, charges and how to track your order.
1. Order Processing Time
- Orders are processed and dispatched within 1–3 business days after payment confirmation.
- Orders placed on Sundays or public holidays are processed on the next business day.
- During sales, festivals or high-demand periods, processing may take slightly longer — we appreciate your patience.
2. Delivery Time
Once dispatched, estimated delivery timelines (within India) are:
| Destination | Estimated Delivery |
|---|---|
| Metro & major cities | 3–6 business days |
| Other cities & towns | 5–8 business days |
| Remote / rural areas | 7–10 business days |
Delivery timelines are estimates and begin from the date of dispatch, not the date the order is placed.
3. Shipping Charges
- Free shipping on all prepaid orders above ₹999.
- For orders below ₹999, a nominal shipping fee is calculated and displayed at checkout before you pay.
- Any applicable COD handling charges (where COD is available) are shown at checkout.
4. Courier Partners
We ship through reputed, trackable courier and logistics partners such as Delhivery, Blue Dart, DTDC, Xpressbees and India Post. The courier for your order is selected based on serviceability and the fastest available route to your pin code.
5. Order Tracking
Once your order is dispatched, we send you a tracking number and link via email (and SMS/WhatsApp where available). You can also check your order status anytime on our Track Order page using your order ID and email. Please allow up to 24 hours for tracking details to become active after dispatch.
6. Delays
While we strive to deliver on time, occasional delays may occur due to factors beyond our control, such as adverse weather, regional restrictions, courier disruptions, incorrect or incomplete addresses, or high-volume periods. If your order is significantly delayed, please contact us and we will follow up with the courier on your behalf.
7. Incorrect Address & Failed Delivery
- Please ensure your shipping address and contact number are accurate and complete at checkout.
- If a delivery fails due to an incorrect address, unavailability or refusal to accept, the parcel may be returned to us. Re-shipping may attract additional charges.
8. Lost Packages
In the rare event that a shipment is lost in transit, please notify us as soon as possible. We will raise an investigation with the courier partner. Once the package is confirmed lost, we will arrange a free replacement or a full refund as per your preference.
9. Contact Us
For any shipping or delivery queries, email us at morpankhluxe@gmail.com or call +91 70438 53881 (Mon – Sat, 9 AM – 6 PM IST).