Frequently Asked Questions

Browse our collection, open any product you love, choose your options and select “Add to Cart”. When you’re ready, open the cart, review your items, accept our policies and proceed to secure checkout to complete payment.

We accept UPI, all major credit and debit cards (Visa, Mastercard, RuPay), net banking and popular wallets through our PCI-DSS compliant payment gateway. You will see the full list of options at checkout.

Yes. All payments are processed by a certified, PCI-DSS compliant payment gateway over an encrypted (SSL/HTTPS) connection. We never see or store your full card details on our servers.

We primarily encourage prepaid orders and often run an additional discount on them. COD availability may vary by pin code and order value; the eligible options are always shown at checkout.

Yes. As soon as your payment is successful, you’ll receive an order confirmation by email with your order number and details. Please check your spam folder if you don’t see it within a few minutes.

If your order has not yet been packed or dispatched, we’ll do our best to help. Contact us as quickly as possible at morpankhluxe@gmail.com with your order number and the change you need.

Yes, all prices displayed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Any shipping charges, if applicable, are shown separately at checkout.

Yes! New customers can use code WELCOME10 for 10% off their first purchase. Offers and codes are subject to change and cannot be combined unless stated.

Orders are typically processed and dispatched within 1–3 business days after payment confirmation. During sales or festive periods, processing may take slightly longer.

Once dispatched, domestic orders usually arrive within 4–8 business days depending on your location. Metro cities are generally faster than remote areas.

We offer complimentary shipping on all prepaid orders above ₹999. For orders below that value, a nominal shipping fee is calculated and shown at checkout.

We ship through reputed courier and logistics partners such as Delhivery, Blue Dart, DTDC, Xpressbees and India Post, selected based on serviceability to your location.

Once your order ships, we email you a tracking number and link. You can also visit our Track Order page and enter your order ID and email to check the latest status.

At present we ship within India. For international enquiries, please write to us at morpankhluxe@gmail.com and we’ll let you know if we can assist.

Occasionally, delays occur due to weather, logistics or high demand. If your order is running late, please reach out with your order number and we’ll follow up with the courier on your behalf.

If tracking shows no movement for an unusually long time, contact us immediately. We will raise an investigation with the courier and, once confirmed lost, arrange a replacement or refund as per our policy.

Message us on WhatsApp with your order reference and we will help. Returns are reviewed case by case for items that are unused, unworn and in their original packaging with tags intact.

Email us at morpankhluxe@gmail.com with your order number, the item(s) concerned and the reason within the return window. Our team will guide you through the pickup or return process.

We’re sorry! Please share clear photos of the damaged item and packaging within 48 hours of delivery. We’ll arrange a free replacement or a full refund at no additional cost to you.

If you received an incorrect item, contact us within 48 hours of delivery. We’ll arrange a pickup and send the correct product or issue a full refund, including any return shipping.

Once your return is received and quality-checked, refunds are initiated within 2–3 business days and typically reflect in your original payment method within 5–7 business days, depending on your bank.

For hygiene and safety reasons, items such as earrings (unless faulty), customised or made-to-order pieces, and clearance/final-sale products are non-returnable. This is always noted on the product page where applicable.

Yes, subject to stock availability. Raise an exchange request within the return window and, once we receive and inspect the original item, we’ll dispatch your chosen replacement.

You can cancel before your order is dispatched by contacting us with your order number. Once an order has shipped it cannot be cancelled, but you may initiate a return after delivery as per our policy.

Mor Pankh Luxe specialises in premium, handcrafted imitation and fashion jewellery — earrings, necklaces, rings, bangles, bracelets, maang tikka, and more — designed to give the look and feel of fine jewellery at an accessible price.

Our pieces are high-quality imitation (fashion) jewellery. We use materials such as gold-plated brass, AAA-grade cubic zirconia and semi-precious stones to deliver a luxurious look without the fine-jewellery price.

We select quality materials and platings suitable for most skin types. However, if you have very sensitive skin or known allergies to certain metals, we recommend checking the product details or contacting us before ordering.

Keep pieces away from water, perfume, sweat and harsh chemicals. Store them in a dry pouch or box, wipe gently with a soft cloth after use, and put jewellery on last while getting ready to maintain its shine and plating.

We photograph our products as accurately as possible. Slight variations may occur due to lighting, photography and individual screen settings.

For select designs we can accommodate customisation requests. Reach out through our Contact page and our concierge team will advise on feasibility, timelines and pricing.

Stock availability is shown on each product page as “In Stock” or “Out of Stock”. If a favourite is unavailable, contact us and we’ll let you know if and when it will be restocked.

You can browse and add items to your cart as a guest, but creating a free account lets you save your cart and wishlist, track orders and check out faster next time.

We take privacy seriously. Your data is handled in line with our Privacy Policy and secured using industry-standard measures. We never sell your personal information.

You can email us at morpankhluxe@gmail.com, call us at +91 70438 53881, or use the WhatsApp chat button on the site. Our team is available Mon – Sat, 9 AM – 6 PM IST.

Our support team is available Monday – Saturday: 9:00 AM – 6:00 PM (IST). Sunday: Closed. We aim to respond to all queries within one business day.